SERVICES

Training Services
Employment & Career Development
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TRAINING SERVICES

SOFT-SKILLS TRAINING

These are conducted by biz-ability aimed at providing a good knowledge of personal development, customer service, and sales training. The following is a list of the soft-skills courses:

 

• Maximizing your potential
• Hear the Difference
• @ Your Service
• Work Etiquette & Basic Meeting Management
• Communication Skills
• Interview Skills
   

Maximising Your Potential

This unique programme focuses on the hidden potential in all of us, and how to unleash that personal power by utilising dynamic, yet simple, techniques. This material makes sure delegates are aware of the need for change, both in terms of attitude and habit, and ensures that they leave the programme both committed to action and highly motivated.

• A ‘Positive Attitude’, its benefits and how to achieve it
• The power of the mind and belief and our resistance to change
• Autosuggestion - the only voluntary form of re-programming the sub-conscious
• ‘Excusitis’ - our reasons for putting things off and how to overcome fear
• Why we react the way we do and how to control our emotions
• The power of goal setting - personal and career and the limits we set ourselves

 

Hear the Difference!

• This highly interactive telephone skill workshop introduces the delegates to effective telephone skills
         and telephone etiquette.
• The delegates are taken through four steps when interacting on the telephone.
• Telephone recordings are used to demonstrate good and bad call examples.
• Skill practices, designed specifically for the service providers role, are conducted, recorded and played back
        in order to apply the skills learnt.
• A method, for confidently handling difficult situations and irate callers is addressed.
• Your customers and callers will ‘Hear the difference’ after this programme!.

 

@ Your Service!

• It ensures that they are aware of the importance of consistent service excellence and are committed
         to    action and highly motivated
• The delegates are taken through the critical SERVICE steps to achieve superior service in each and
         every customer interaction
• CARE skills are added to the steps which enable the service provider to build relationships and
         delight customers
• Skill practices, designed specifically for the service providers role, are conducted in order to apply the
         skills learnt
• A method, for confidently handling difficult situations and winning dissatisfied customers back, will
         be addressed

 

Work Etiquette & Basic Meeting Management

• First impressions
• Time management and planning
• Setting the scene and agreeing objectives
• Planning an agenda & sticking to the plan
• Managing action planning

 

Communication Skills

• Choosing your approach to get optimum results
• Assertiveness – building self confidence
• The importance of ‘win win’
• Showing respect and gaining trust
• Keeping the communication channels open
• Providing feedback
• Influencing and persuading others

 

Interview Skills

• Gain the necessary confidence in handling interviews
• Have The ‘Right Attitude’ for the interview
• Know their Dos and Don’ts in the UAE
• Acquire effective techniques in handling the interview meeting
• Understand the employers’ perspective and what they are looking for
• Be familiar with the different interviewing techniques used by employers in the Emirates
• Assess their potential employers through the interviewing process
• Identify the right way to follow-up with the job they want
• Be aspired to get the job they want